All orders are fulfilled and shipped from Los Angeles, CA.
Availability of items is not always guaranteed.
If you have ordered an item that is not available or that is delayed, we will notify you via email.
You will receive a shipment confirmation email with the shipping tracking number.
Expected arrival for domestic orders is approximately 3-7 business days from the shipping date.
Expected arrival for international orders is approximately 7-21 business days from the shipping date.
August 2020 Update
Due to the recent unreliability (delayed transit times) of the US Postal Service and in order to secure the safe and timely arrival of your package, Poche will ship all domestic order via UPS and all international order via DHL. This decision will be reflected in the slightly higher than usual shipping costs at checkout.
Thank you for understanding!
For international orders, a customs duty will be charged to you depending upon the country you reside in. Poche is not responsible for payment of this duty. By law, we cannot change the value of order on commercial invoices.
All sales are final unless an item received has a notable defect. In case of a defected item, we must be notified within 3 days.
Should there be a return issued, the buyer will be responsible for all return shipping costs.
Some of our items are not standard sizing, please review the size and measurements before your purchase is complete. For further informations about sizing please contact us.
Sold Out Items
If an item you would like to purchase is sold out, please inquire about the possibility to special order.
Poche respects out customer's informations. We will never share or sell to third party organizations.
Any further inquiries or informations, please contact firstname.lastname@example.org